Frequently Asked Questions
Q: How do I estimate the amount of space I need?
A: A lot depends on whether you will need to access your
individual items frequently while in storage. Our SPACE CALCULATOR
will assist you to determine the approximate best size. However a
visit to one of our locations to tour various sizes is best. Our
storage professionals can further advise tips to stack or store
efficiently. Don't worry if you reserve a smaller or larger size
than you need - on moving day once the truck is full you can
better judge your needs. We will be happy to provide a larger or
smaller space.
Q: Do I need CLIMATE CONTROLLED storage?
A: For those items that are sensitive to temperature and or
humidity extremes - whether they be personal papers, electronics,
valuable furniture, photographs or pharmaceuticals - climate
control is recommended.
Q: What is HEAT and HUMIDITY CONTROLLED storage?
A: This is a special storage area where the building is heated
and the air is very dry. Through a special process the humidity
level is kept very low, generally 50% or less Relative Humidity (Rh).
Think Arizona dessert dry.
Q: Do I need insurance?
A: Insurance coverage for your personal property that you place
in storage is entirely your responsibility. Our insurance covers
only our building. Customer Storage Insurance is available at the
rental office and can be paid monthly. Often homeowner or renters
insurance policies exclude off premise storage. We recommend
that you make absolute arrangements for insurance coverage while
storing your property.
Q: What is the minimum amount of time I can rent a storage
space?
A: Storage spaces are rented on a month to month basis.
Q: Will my lease automatically renew every month?
A: Yes, your lease will automatically renew itself on a month to
month basis. You only need to notify us when you intend to vacate
the space.
Q: Can I make payment on line?
A: Sorry, not at this time. However we do offer auto-pay credit
or debit card options.
Q: What options do I have to pay for my storage space?
A: You may use credit cards, debit cards, personal check, money
order or cash. For your convenience we offer an auto-pay program
for credit and debit cards, which will automatically charge your
rent payment to your account every month.
Q: Do I need my own lock? Do you have keys to my storage space?
A: Yes, the renters provide their own lock for the storage
space. For your convenience we sell good quality locks in our
rental office. You will be the only one who has keys to the lock
for your storage space.
Q: Should I be concerned about insects or rodents?
A: We have contracts with professional pest control companies to
conduct routine preventative measures. In addition we strive to
maintain a clean facility. We CAUTION everyone to store food only
in factory sealed containers and to avoid using boxes that may
have contained food or liquor as they contain food odors. We sell
new, good quality boxes in the rental office. We also recommend
vacuuming the cracks and crevices of furniture to remove any food
crumbs.
Q: Do you sell boxes and moving / packing supplies?
A: Yes, we offer a full line of new, good quality boxes, packing
tape, protective furniture and mattress covers plus various other
moving aids for your convenience. Great news these items are
deeply discounted!
Q: Are there any restrictions as to when I can access my storage
space?
A: Yes, for your security and protection we limit the hours of
access. The actual times vary by facility please contact the
manager of your location for details.
Q: Will you pay me a referral fee if I send someone to you who
rents a space?
A: Absolutely! Our many satisfied customers are a great source
of new renters. Please be sure to contact the manager of your
facility for details. There are no limits to the number of
referral fees you may earn!
